Travelling with EzTaxi: from booking to your hotel door
What happens after you book a transfer with us, who to talk to, and how we look after you on the road.
After you book
Our office confirms your booking. Your confirmation arrives by email with your invoice attached, so you have everything in one place before you travel.
Your booking, any time
Everything about your trip is in My bookings. There's no password to remember: sign in with a code we send to your email. There you'll find:
- your bookings and their status,
- your driver's name and the car's registration once the trip is confirmed,
- your invoices as PDF,
- your messages with our office.
Talking to us
Send our office a message from My bookings and we'll email you when we reply. You can also call or WhatsApp us on +94 77 437 3545, email askeztaxi@gmail.com, or come to our office in Colombo.
On the day
For a private transfer, your driver picks you up where you're staying and drops you at the door of your next hotel.
When something goes wrong
Travel doesn't always go to plan, and we try to help even when it isn't our trip. One family reached Hiriketiya and realised their passports were still at their host's house in Ella. They had never travelled with us. Our team arranged it with the host, and our driver Gayan brought the passports to their door the next day, free of charge.
“Simply the best service & sums up everything that is so amazing about Sri Lanka and the people”
Plan your next trip
Private transfers to 2 places.